Terms and Conditions

Last updated: 20 July 2026 · Version 1.0

1. About these terms and who we are

1.1 These Terms and Conditions govern your use of www.nursetrainer.org (the Website), our learning portal, and your enrolment in any course, class or programme we provide (together, the Services).

1.2 The Services are provided by Vinod Sasidharan as trustee for the Vinod and Divya Family Trust, ABN 41 902 216 754, trading as Nurse Trainer, of 33 Walter Drive, Thornlands QLD 4164, Australia (“Nurse Trainer”, “we”, “us”, “our”).

1.3 By accessing the Website, submitting an enquiry, or enrolling in a course, you agree to these terms. If you do not agree, please do not use the Services.

1.4 These terms should be read together with our Privacy Policy, which explains how we collect and handle personal information.

2. Eligibility

2.1 You must be at least 18 years of age to enrol in a course or create an account.

2.2 If you are between 16 and 18 years of age, you may enrol only with the written consent of a parent or legal guardian, who accepts these terms on your behalf and is responsible for payment.

2.3 You confirm that the information you give us on enrolment is true and complete, and that you will keep it up to date.

3. What we provide, and what we do not

3.1 Nurse Trainer is an independent education and training provider. We prepare nurses and healthcare professionals for licensing and English language examinations through live classes, study materials, practice questions, mock examinations and personalised feedback.

3.2 We are not affiliated with, endorsed by, or acting on behalf of any regulator, examination body or testing organisation. This includes, without limitation, the Australian Health Practitioner Regulation Agency (AHPRA), the Nursing and Midwifery Board of Australia (NMBA), the National Council of State Boards of Nursing (NCSBN), CGFNS International, OET (Cambridge Boxhill Language Assessment), Pearson, the Nursing and Midwifery Council (NMC), the Nursing and Midwifery Board of Ireland (NMBI), or any Ministry or Department of Health. All examination names and trade marks are the property of their respective owners and are used only to describe the examinations for which we provide preparation.

3.3 We do not provide immigration advice, migration agent services, legal advice, visa assistance, recruitment or job placement. Nothing we say, in class or in writing, should be relied upon as advice of that kind. You should obtain independent advice from a registered migration agent or lawyer about your visa or registration pathway.

3.4 We do not lodge applications with, or communicate on your behalf with, any regulator or examination body. You are responsible for your own registration, eligibility, examination booking and fees.

3.5 Examination formats, eligibility criteria, fees, venues and regulatory pathways are set by third parties and change from time to time. While we make reasonable efforts to keep our materials current, you must verify current requirements directly with the relevant regulator or examination body before making any decision.

4. No guarantee of results

4.1 We do not guarantee that you will pass any examination, obtain registration, secure employment, or obtain a visa. Examination results depend on many factors outside our control, including your preparation, prior knowledge, attendance, English proficiency and performance on the day.

4.2 Any pass rates, statistics, testimonials or results published on the Website are historical, reflect the experience of particular students, and are not a promise or prediction of your result.

4.3 Our courses are preparation programmes. Completing a course, achieving a particular score in a mock examination, or receiving a readiness indication under our Personalised Performance Monitoring process does not guarantee a pass.

5. Enrolment, fees and payment

5.1 Your enrolment is confirmed when we accept your enrolment and receive payment, or the first instalment if instalments have been agreed in writing.

5.2 Course fees are displayed on the Website in the currency shown for your region. For students in Australia, fees quoted in Australian dollars include GST. For students outside Australia, GST does not apply, and the fee shown is the amount payable.

5.3 You are responsible for any taxes, bank charges, currency conversion costs or transaction fees imposed in your country. Amounts received by us net of such charges may result in a shortfall that you must pay.

5.4 We may change our fees at any time. A change will not affect a course you have already paid for.

5.5 We do not offer instalment plans at this stage. Fees are payable in full before your course begins, unless we agree otherwise with you in writing. If you would like to discuss payment terms, please contact us at info@nursetrainer.org.

5.6 If an agreed payment is not made by its due date, we may suspend access to classes and materials until payment is received. We will give you reasonable notice before doing so.

6. Refunds, cancellations and transfers

6.1 Your rights under the Australian Consumer Law are set out in clause 21 and are not limited by this clause.

6.2 Cooling off period. If you cancel within 14 days of enrolment, and before you have attended more than 2 live classes or downloaded a substantial part of the course materials, we will refund your fees in full, less any non recoverable transaction costs.

6.3 After the cooling off period, fees are generally non refundable, because places in a live cohort are limited and reserved for you. We will nonetheless consider a partial refund, credit or deferral on compassionate grounds, including serious illness, bereavement or a visa refusal, on production of reasonable evidence.

6.4 Transfers and deferrals. You may request to transfer to a later cohort once, at no charge, if you give us at least 7 days notice before your cohort begins. Later or repeated transfers may attract a reasonable administration fee, which we will tell you about before you commit.

6.5 If we cancel a course, or a cohort does not proceed, you may choose a full refund of fees paid for that course, or a credit toward another course.

6.6 Examination fees paid by you to a regulator or examination body are never refundable by us, as we do not receive them.

6.7 Refunds are made to the original payment method within a reasonable period, and in the currency in which payment was received.

7. Course delivery and changes

7.1 Classes are delivered live, in the classroom or online, according to the timetable published for your cohort. Recordings are made available where indicated.

7.2 We may change trainers, timetables, class times, delivery method, platform or content where reasonably necessary. Where a change is material, we will give you reasonable notice and, if the change substantially disadvantages you, a transfer to another cohort or a refund of the unused portion of your fees.

7.3 Live classes require a minimum number of enrolments. If a cohort does not reach that number, we may reschedule it or offer you an alternative, with the choices in clause 6.5 available to you.

7.4 Access to the learning portal is granted for the period stated for your course. Access is personal to you and ends on expiry.

7.5 We are not responsible for your own equipment, internet connection or software, or for interruptions caused by them.

8. Your account and conduct

8.1 Your account and login are personal to you. You must not share, sell or transfer them. Account sharing is a common cause of access being withdrawn without refund.

8.2 You must keep your login details secure and tell us promptly if you suspect unauthorised use.

8.3 You agree to behave respectfully toward trainers, staff and other students. We do not tolerate harassment, discrimination, abusive language, or disruptive behaviour in class, in chat, or in any group associated with a course.

8.4 You must not record, photograph or screen capture any class, or any part of the learning materials, without our prior written consent.

8.5 You must not use the Services to cheat, to solicit or share live examination content, or to breach the rules of any examination body. Sharing recalled or live examination questions is a serious breach of examination rules and of these terms.

9. Intellectual property

9.1 All course materials, including recordings, slides, notes, question banks, mock examinations, templates, checklists and the content of the Website, are owned by or licensed to Nurse Trainer and are protected by copyright and other intellectual property laws.

9.2 On enrolment we grant you a personal, non exclusive, non transferable licence to use the materials for your own study only, for the duration of your access period.

9.3 You must not copy, reproduce, republish, upload, distribute, sell, sublicense, or make the materials available to any other person, including by posting them to messaging groups, file sharing services, social media or any other platform.

9.4 You must not use our materials to train, fine tune or ground any artificial intelligence or machine learning system, or submit them to any such system, without our prior written consent.

9.5 We may pursue civil remedies, and terminate your access without refund, for a breach of this clause.

9.6 You retain ownership of work you submit to us, such as writing tasks and recordings. You grant us a licence to use it for the purpose of teaching, assessing and giving you feedback. We will seek your separate written consent before using your work, image or words in any marketing.

10. Testimonials, reviews and results

10.1 We publish testimonials only with the consent of the student concerned. You may withdraw your consent at any time by contacting us, and we will remove the testimonial within a reasonable period.

10.2 Where we publish a pass rate or other performance statistic, we will state clearly what it measures and over what period, and we retain the records supporting it.

11. Website use

11.1 You may use the Website for lawful purposes only. You must not attempt to gain unauthorised access to it, introduce malicious code, scrape it at scale, or interfere with its operation or security.

11.2 The Website may contain links to third party sites, including regulators and examination bodies. Those links are provided for convenience. We do not control and are not responsible for their content.

Privacy and data protection

Our full Privacy Policy is a separate document. The clauses below set out the position in these terms and address the specific laws that apply to students in different regions.

12. How we handle your personal information

12.1 We collect personal information you give us, including your name, contact details, country, the course you are interested in, your progress and assessment results, and payment information. We collect it to provide the Services, to communicate with you, to process payments, and to meet our legal obligations.

12.2 We use third party service providers, including our learning platform, video conferencing platform, payment processors, email and messaging services, and website analytics. These providers may store data outside your country.

12.3 We do not sell your personal information.

12.4 We keep your information only as long as necessary for the purposes described, or as required by law, and then delete or de identify it.

12.5 We take reasonable technical and organisational steps to protect your information. No online transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Australia

13.1 We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

13.2 You may ask us for access to the personal information we hold about you, and ask us to correct it. We will respond within a reasonable period. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

13.3 Where a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

13.4 Marketing. We will only send you marketing communications where you have consented, in accordance with the Spam Act 2003 (Cth). Every marketing message includes an unsubscribe facility, and we will action unsubscribe requests promptly.

14. European Union, Ireland and the United Kingdom

14.1 Where you are located in the European Economic Area or the United Kingdom, we process your personal data in accordance with the General Data Protection Regulation or the UK GDPR, as applicable.

14.2 Our lawful bases for processing are the performance of our contract with you, your consent for marketing, our legitimate interests in operating and improving our Services, and compliance with legal obligations.

14.3 You have the right to access your data, to have it corrected or erased, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise a right, contact us using the details in clause 26.

14.4 We have not appointed a representative in the European Union or the United Kingdom under Article 27 of the GDPR or the UK GDPR. We consider that our processing of data relating to individuals in those regions is occasional, does not involve large scale processing of special categories of data, and is unlikely to result in a risk to your rights and freedoms. You can contact us directly at any time using the details in clause 26, and we will respond to requests and complaints from individuals in those regions in the same way as we would to a representative.

14.5 Where we transfer personal data outside the European Economic Area or the United Kingdom, including to Australia, we rely on the European Commission's Standard Contractual Clauses, and on the UK International Data Transfer Agreement or Addendum for transfers from the United Kingdom, together with appropriate technical and organisational safeguards.

14.6 You may lodge a complaint with your local supervisory authority. In Ireland this is the Data Protection Commission, and in the United Kingdom the Information Commissioner's Office.

15. India

15.1 Where you are located in India, we process your personal data in accordance with the Digital Personal Data Protection Act 2023 and the Digital Personal Data Protection Rules 2025.

15.2 We provide a clear, itemised notice describing the personal data we collect and the purpose of collection, and we obtain your free, specific, informed and unambiguous consent before processing, except where the Act permits processing for legitimate uses.

15.3 You may withdraw your consent at any time, ask us to correct or erase your data, nominate another person to exercise your rights, and raise a grievance with us. If your grievance is not resolved, you may complain to the Data Protection Board of India.

15.4 Our Grievance Officer for the purposes of the Act is Divya K T Sarath Chandran, Chief Operations Officer, Nurse Trainer. You can contact her at info@nursetrainer.org or on +61 448 041 657.

16. Middle East

16.1 Where you are located in the United Arab Emirates, Saudi Arabia, Qatar, Oman, Bahrain or Kuwait, we handle your personal data in accordance with these terms and with applicable local data protection law, including the UAE Personal Data Protection Law and the Saudi Personal Data Protection Law where they apply to you.

16.2 Some countries in the region restrict the transfer of personal data outside their borders, or require local consent for it. Where such a requirement applies to your data, we will seek your express consent to the transfer at the point of enrolment.

17. United States and Canada

17.1 Where you are located in the United States, you may have rights under the privacy law of your state, including the right to know what personal information we collect, to request deletion, to correct it, and to opt out of its sale or sharing. We do not sell personal information.

17.2 Where you are located in Canada, we handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act, and with Quebec's Law 25 where it applies to you.

17.3 To exercise any of these rights, contact us using the details in clause 26. We will not discriminate against you for exercising a privacy right.

18. Cookies and analytics

18.1 We use cookies and similar technologies to operate the Website, remember your preferences and understand how the site is used.

18.2 Where required by law, including in the European Union and the United Kingdom, we will ask for your consent before setting non essential cookies, and you may withdraw it at any time. Our Cookie Notice explains the cookies we use.

Liability, disputes and general terms

19. Health, safety and clinical practice

19.1 Our teaching, including any clinical skills practice, is provided for examination preparation only. It is not clinical supervision, it does not authorise you to practise, and it must never be used to guide the care of a real patient.

19.2 Any clinical scenarios, case notes and patient details used in teaching are fictional and are used for training purposes only.

19.3 If you attend a face to face session, you must follow all safety instructions and disclose any medical condition relevant to your safe participation.

20. Disclaimers

20.1 Subject to clause 21, the Services and the Website are provided on an “as is” basis, and we do not warrant that they will be uninterrupted, error free, or that materials will be free of inaccuracies.

20.2 Content on the Website is general in nature. It does not take account of your individual circumstances and should not be relied upon as professional, legal, migration or clinical advice.

21. Australian Consumer Law

21.1 Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the Services, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for the reduced value of the Services. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the Services rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

21.2 Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

21.3 Where we are permitted to limit our liability, our liability is limited, at our option, to supplying the Services again or paying the cost of having them supplied again.

22. Limitation of liability

22.1 Subject to clauses 21 and 22.3, and to the extent permitted by law, our total liability to you arising out of or in connection with the Services is limited to the total fees you have paid us for the course to which the claim relates.

22.2 To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, loss of opportunity, examination fees, visa or immigration costs, travel or accommodation costs, or loss arising from a failure to pass an examination or to obtain registration or employment.

22.3 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited at law.

23. Indemnity

23.1 You agree to indemnify us against loss we suffer arising from your breach of clause 8 (conduct), clause 9 (intellectual property), or your unlawful use of the Services. This indemnity does not apply to the extent the loss was caused by us.

24. Suspension and termination

24.1 We may suspend or terminate your access if you materially breach these terms, in particular clauses 8 and 9, or if payment is not made.

24.2 Except where the breach is serious, we will give you notice and a reasonable opportunity to remedy the breach before terminating.

24.3 Where we terminate for a serious breach, no refund is payable. Where you terminate, clause 6 applies.

24.4 Clauses 9, 10, 12 to 18, and 20 to 26 survive termination.

25. Complaints and dispute resolution

25.1 If you are unhappy with any aspect of our Services, please contact us first at info@nursetrainer.org. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

25.2 If we cannot resolve your complaint, either of us may refer the matter to mediation before starting proceedings, unless urgent relief is needed.

25.3 Nothing in this clause prevents you from making a complaint to a consumer protection or data protection authority in your own country, or to the Australian Competition and Consumer Commission or your state or territory fair trading office.

26. Contact us

27. Governing law and other terms

27.1 These terms are governed by the laws of Queensland, Australia, and you and we submit to the non exclusive jurisdiction of the courts of that State.

27.2 If you are a consumer resident in another country, clause 27.1 does not deprive you of the protection of any mandatory consumer law of your country of residence, or of your right to bring proceedings there where the law of that country gives you that right.

27.3 We may update these terms from time to time. Where a change is material, we will give notice on the Website or by email before it takes effect. The version of the terms that applies to your enrolment is the version in force when you enrolled, except where a change is required by law.

27.4 If any provision is found to be unenforceable, it is severed and the remaining provisions continue in force.

27.5 A failure by us to enforce a right is not a waiver of that right.

27.6 You may not assign your rights under these terms. We may assign ours on notice to you, for example on a sale of the business.